Globally Sourced,
Locally Focused
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Sales Representative
position Summary
The Sales Representative functions as a hands-on sales person to build the floral and hardgoods businesses for Denver Wholesale Florists (DWF). This position is critical to Denver Wholesale Florists; the Sales Representative ultimately impacts the revenue and long-term profitability of the company by partnering with customers and internal teammates to identify needs and provide excellent customer service.
Responsibilities:
- Greets and assists customers both over the phone and in person.
- Develops a strong product knowledge and educates customers.
- Offers alternative products recommendations.
- Communicates effectively to manage customer expectations.
- Develops new business with existing customers through phone calls, electronic communications and customer site visits.
- Creates and updates customer profiles.
- Partners with DWF Buyers to identify customer buying trends, promotional opportunities and new product offerings.
- Develops new customer accounts.
- Documents potential customer profiles.
- Manages workload to service existing customers, meet delivery schedules and make existing and prospecting customer site visits.
- Resolves customer complaints, investigates problems, develops solutions and makes recommendations to management to improve company performance and customer experience.
- Informs management of overall market, customer, pricing and product trends impacting the business.
- Ensures data integrity (i.e. invoices, purchase orders, UPC codes, etc.)
- Assists with receiving product deliveries.
- Assists with warehouse responsibilities.
- Assists with physical inventories.
Team:
- Forms strong working relationships within various teams. Treats each individual with respect.
- Maintains confidentiality of customer information 100% of the time.
- Meets with supervisor on a weekly basis to review projects and outcomes.
- Brings issues and solutions to supervisor within 24 hours.
- Performs other duties as needed such as pulling orders, cleaning coolers, etc.
Skills & Qualifications
- Minimum two (2)+ years of floral and/or floral supply experience in a mass market, retail or wholesale environment, preferred.
- Customer service mentality; has a genuine desire to serve the needs of the customer.
- Strong verbal and written communication and listening skills; ensures information is passed on to others as needed.
- Exhibits initiative and drive to achieve results quickly, efficiently and accurately.
- Self-starter who works independently and in a team environment.
- Thrives in a fast-paced environment.
- Exhibits sound judgement; anticipates the implications and consequences of situations and takes appropriate action to be prepared for possible contingencies.
- Maintains a professional, calm and tactful demeanor.
- Manages multiple projects and timelines with a sense of urgency and follow through.
- Well organized, analytical and detail oriented.
- Identifies additional tasks to be completed and willingness to assist others.
- Energetic and flexible.
- Follows direction with focused attention.
- Willing to learn.
- Proficient in Microsoft Office.
benefits
- Employee stock ownership and bonus/incentive opportunities
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Working conditions
- Constant to frequent standing and/or walking.
- Frequent need of lifting or carrying (up to 25 lbs.).
- Frequent periods of working inside a cooler with temperature ranging between 32 and 45 degrees.
- Extended hours during busy season.
We are an Equal Opportunity Employer.
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Warehouse Specialist
position Summary
The Warehouse Specialist position assists the Branch Manager in maintaining the company’s warehouse operations. This position is critical to The Denver Wholesale Florists Company (DWF); the Warehouse Specialist position supports and specializes in overall care and handling of warehouse and delivery operations, which ultimately impacts the customer experience and the profitability of DWF.
Responsibilities
- Supports and specializes in the overall care and handling of warehouse and delivery operations.
- Assists the Branch Manager with the training of the Warehouse Utility and Driver staff.
- Complies with safety standards, 100% of the time.
- Identifies and understands all flowers stocked in the cooler.
- Ensures overall product quality.
- Assists Fresh and Hardgoods Buyers in adjusting purchase orders (POs), as necessary.
- Ensures fresh and hardgoods POs are finalized within 24 hours of the vendor truck departing from the vendor location.
- Ensures box labels for incoming trucks are printed 24 hours before the inbound truck arrives.
- For weekend product arrivals, ensures box labels are printed by end of day Friday.
- Assists in receiving inventory, as needed.
- Reviews customer order allocations to ensure printing of “picking lists”, daily.
- Assists in unpacking of product for the next day’s allocations. Ensures all processes that can be done for the next day are completed.
- Documents order discrepancies on “picking lists” and coordinates with the Buyer and/or Manager for proper adjustment in Traze.
- Assists in pulling customer orders, as necessary.
- Helps ensure completed customer orders are properly loaded into delivery vehicles and supports efforts for timely, accurate deliveries.
- Reviews inventory (movement) adjustments as a dump, shrink or other adjustments.
- Reviews product aging reports to help ensure product quality.
- Assists in physical inventories and cycle counts.
- Assists with maintaining and ordering packing supplies.
- Assists with booking freight and handling of freight company vendor relationships\\Sends all inventory and other expense invoices to Corporate.
- Sends all vendor month-end vendor statements to Corporate.
- Sends completed and approved customer and vendor credits to Corporate.
- Send completed new customer applications/information sheets to Corporate
- Tracks and files signed customer invoice copies (Proof of Delivery – POD) in customer files per Branch requirements (e.g., Mass Market).
- Prepares cash deposit and deposits in bank weekly.
- Sends deposit slips with cash sheets and customer invoices to Corporate for posting.
- Sends customer credit card receipts and settlement reports with copies of customer invoices to Corporate for posting.
- Deposits (scans) customer checks into bank (UMB), sends deposit report, copies of checks and customer invoices to Corporate.
- Matches gas receipts to fuel reports.
- Reconciles petty cash, ensuring cash drawer balances weekly. Sends petty cash reconciliation to Corporate.
- Prepares a monthly FedEx mailing to Corporate including manual checks and other correspondence, as necessary.
- Orders office supplies, as needed.
Team:
- Forms strong working relationships within various teams.
- Treats each individual with respect.
- Acts as an ambassador for DWF Wholesale Florists.
- Interacts with customers and team members in a friendly, professional manner.
- Maintains confidentiality of employee, customer and vendor information 100% of the time.
- Meets with supervisor on a weekly basis to review projects and outcomes.
- Brings issues and solutions to supervisor within 24 hours.
Skills & Qualifications
- Strong verbal communication and listening skills; ensures information is passed on to others who should be informed.
- Self-starter who works independently and in a team environment.
- Thrives in a fast-paced environment.
- Energetic and flexible.
- Maintains a calm, tactful and professional demeanor.
- Follows direction with focused attention.
- Willing to learn.
- Withstands cold temperatures (32 degrees) for an extended period of time.
- Excellent driving record that complies with insurance requirements.
benefits
- Employee stock ownership and bonus/incentive opportunities
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Working conditions
- Constant to frequent standing and/or walking.
- Frequent need of lifting or carrying (up to 25 lbs.).
- Frequent periods of working inside a cooler with temperature ranging between 32 and 45 degrees.
- Extended hours during busy season.
We are an Equal Opportunity Employer
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Warehouse Processor
position Summary
The Driver position is responsible for the delivery of products to the customers of DWF Wholesale Florists and assists in maintaining the company’s warehouse operations. This position is critical to DWF Wholesale Florists; the Driver position provides outstanding customer service, and makes efficient, accurate and safe deliveries of products which ultimately impacts the customer experience and the profitability of DWF Wholesale Florists.
Responsibilities:
- Ensures outstanding customer service.
- Delivers the correct product to customers safely.
- Observes all traffic regulations.
- Observes customer directed delivery instructions regarding parking, entrances, exits, etc.
- Prevents distracted driving (i.e. no cell phone use while driving, etc.).
- Provides feedback on the most efficient delivery routes.
- Collects proof of delivery signatures.
- Collects money on CODs.
- Returns signed proof of delivery signatures and cash collections to bookkeeper, daily.
- Notifies manager of delivery errors (i.e. short ships, damaged product, etc.), immediately.
- Directs customer service issues to manager.
- Maintains cleanliness of company vehicles.
- Reports on the status of vehicle maintenance.
Team:
- Forms strong working relationships within various teams.
- Treats each individual with respect.
- Acts as an ambassador for DWF Wholesale Florists.
- Interacts with customers and team members in a friendly, professional manner.
- Maintains confidentiality of employee, customer and vendor information 100% of the time.
- Meets with supervisor on a weekly basis to review projects and outcomes.
- Brings issues and solutions to supervisor within 24 hours.
Skills & Qualifications
- Excellent driving record that complies with insurance requirements.
- Must be 21 years of age or older, and pass an MVR and background screening.
- Customer centric, committed to supporting customers.
- Strong verbal communication and listening skills; ensures information is passed on to others who should be informed.
- Self-starter who works independently and in a team environment.
- Thrives in a fast-paced environment.
- Energetic and flexible.
- Maintains a calm, tactful and professional demeanor.
- Follows directions with focused attention.
- Uses best judgment under current driving conditions.
- Willing to learn.
- Withstands cold temperatures (32 degrees) for an extended period of time.
benefits
- Employee stock ownership and bonus/incentive opportunities
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Working conditions
- Constant to frequent standing and/or walking.
- Frequent need of lifting or carrying (up to 25 lbs.).
- Frequent periods of working inside a cooler with temperature ranging between 32 and 45 degrees.
- Extended hours during busy season.
We are an Equal Opportunity Employer
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Warehouse Utility & Driver
position Summary
The Driver position is responsible for the delivery of products to the customers of DWF Wholesale Florists. This position is critical to DWF Wholesale Florists; the Driver position provides outstanding customer service, and makes efficient, accurate and safe deliveries of products which ultimately impacts the customer experience and the profitability of DWF Wholesale Florists.
Responsibilities:
- Ensures outstanding customer service.
- Delivers the correct product to customers safely.
- Observes all traffic regulations.
- Observes customer directed delivery instructions regarding parking, entrances, exits, etc.
- Prevents distracted driving (i.e. no cell phone use while driving, etc.).
- Provides feedback on the most efficient delivery routes.
- Collects proof of delivery signatures.
- Collects money on CODs.
- Returns signed proof of delivery signatures and cash collections to bookkeeper, daily.
- Notifies manager of delivery errors (i.e. short ships, damaged product, etc.), immediately.
- Directs customer service issues to manager.
- Maintains cleanliness of company vehicles.
- Reports on the status of vehicle maintenance.
Team:
- Forms strong working relationships within various teams.
- Treats each individual with respect.
- Acts as an ambassador for DWF Wholesale Florists.
- Interacts with customers and team members in a friendly, professional manner.
- Maintains confidentiality of employee, customer and vendor information 100% of the time.
- Meets with supervisor on a weekly basis to review projects and outcomes.
- Brings issues and solutions to supervisor within 24 hours.
Skills & Qualifications
- Excellent driving record that complies with insurance requirements.
- Must be 21 years of age or older, and pass an MVR and background screening.
- Customer centric, committed to supporting customers.
- Strong verbal communication and listening skills; ensures information is passed on to others who should be informed.
- Self-starter who works independently and in a team environment.
- Thrives in a fast-paced environment.
- Energetic and flexible.
- Maintains a calm, tactful and professional demeanor.
- Follows directions with focused attention.
- Uses best judgment under current driving conditions.
- Willing to learn.
- Withstands cold temperatures (32 degrees) for an extended period of time.
benefits
- Employee stock ownership and bonus/incentive opportunities
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Working conditions
- Constant to frequent standing and/or walking.
- Frequent need of lifting or carrying (up to 25 lbs.).
- Frequent periods of working inside a cooler with temperature ranging between 32 and 45 degrees.
- Extended hours during busy season.
We are an Equal Opportunity Employer
Career Application
Not all positions are available at every branch at all times, but we’re always interested in connecting with great people. If you’re passionate about what we do, we’d love to learn more about you and see if it might be a good fit.
To view current openings, please visit Indeed and search for active job postings at your local branch.